Returns & Exchanges
At Aroha Çikolata, we take pride in the quality of our artisanal chocolates. Due to the perishable nature of our products, returns are typically accepted only for damaged or incorrect items to ensure food safety and freshness.
Contact Support
Notify us within 24 hours of receiving your order if there is an issue, providing your order number and details about the problem.
Submit Documentation
Please include clear photographs of the damaged product and the original packaging to help us process your request quickly.
Review Process
Our quality control team will evaluate your claim within 2 business days to determine if a replacement or refund is applicable.
Resolution
Once approved, we will either dispatch a fresh replacement at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing